Skills & Competencies for Returns Clerk I
Returns Clerk I job profile
Book a Demo and Receive a Sample Job ProfileJOB SUMMARY for Returns Clerk I
Processes all repairs and returns in a timely manner.
JOB RESPONSIBILITIES for Returns Clerk I
Schedules, submits and initiates supplier returns in accordance with standard procedures. Records related data and supplier policies during future reporting process.
Returns Clerk I SALARY RANGE
BASE 50%
$37,339
TOTAL 50%
$38,162
Job Level
A01
Job Code
SM15000413
Education/Degree
Associate's Degree
Reports To
Supervisor
Returns Clerk I Skills and Competencies List
8 general skills or competencies (Job family competencies) for Returns Clerk I
1
Job Family Competencies –
Customer Complaint Resolution
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Documents customer complaints in the company system for prompt problem resolution.
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Level 2 Behaviors
(Light Experience)
Follows standardized procedures and practices used in complaint resolution.
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Level 3 Behaviors
(Moderate Experience)
Communicates with customers to determine and investigate cause of conflicts and complaints.
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Level 4 Behaviors
(Extensive Experience)
Improves the resolution process for all customer complaints to ensure a positive customer experience.
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Level 5 Behaviors
(Mastery)
Adapts to new technologies used in complaint management to improve customer service and resolution.
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2
Job Family Competencies –
Customer Escalation Management
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Cites the common types of customer escalation systems for proper routing of customer concerns.
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Level 2 Behaviors
(Light Experience)
Adheres to our policies in escalating customer concerns to higher-level departments.
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Level 3 Behaviors
(Moderate Experience)
Checks and analyzes customer service script for escalation situations.
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Level 4 Behaviors
(Extensive Experience)
Creates an escalation framework to ensure prioritization and escalation of higher-level customer issues.
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Level 5 Behaviors
(Mastery)
Builds an escalation model that explains the importance and procedures for each customer service tier.
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3
Returns Clerk I
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Returns Clerk I
Proficiency Level - 4
5
Competency for -
Returns Clerk I
Proficiency Level - 5
8 soft skills or competencies (core competencies) for Returns Clerk I
1
Core Competencies –
Standard Operating Procedures (SOP)
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Lists the typical processes of SOP development.
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Level 2 Behaviors
(Light Experience)
Supports the analysis of our business and operations processes for SOP design and development.
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Level 3 Behaviors
(Moderate Experience)
Researches new tools and techniques for SOP daily management.
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Level 4 Behaviors
(Extensive Experience)
Resolves complex issues arising from SOP practices; develops preventative solutions accordingly.
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Level 5 Behaviors
(Mastery)
Monitors industry for SOP trends and best practices; makes recommendations about those that benefit our business.
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2
Core Competencies –
Self-Motivation
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Explains the importance of self-motivational skills in our workplace.
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Level 2 Behaviors
(Light Experience)
Shows initiative in taking on new responsibilities to expand knowledge and gain experience.
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Level 3 Behaviors
(Moderate Experience)
Follows SMART principles to set high but realistic goals.
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Level 4 Behaviors
(Extensive Experience)
Researches communication techniques and work styles to determine ways to help our employees motivate themselves.
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Level 5 Behaviors
(Mastery)
Stays current in new reward schemes to boost our employee's competitiveness and retain top talents.
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3
Returns Clerk I
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Returns Clerk I
Proficiency Level - 4
5
Competency for -
Returns Clerk I
Proficiency Level - 5
Summary of Returns Clerk I skills and competencies
There are 0 hard skills for Returns Clerk I.
8 general skills for Returns Clerk I, Customer Complaint Resolution, Customer Escalation Management, Customer Interaction, etc.
8 soft skills for Returns Clerk I, Standard Operating Procedures (SOP), Self-Motivation, Attention to Detail, etc.
While the list totals 16 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Returns Clerk I, he or she needs to be proficient in Standard Operating Procedures (SOP), be proficient in Self-Motivation, and be proficient in Attention to Detail.
8 general skills for Returns Clerk I, Customer Complaint Resolution, Customer Escalation Management, Customer Interaction, etc.
8 soft skills for Returns Clerk I, Standard Operating Procedures (SOP), Self-Motivation, Attention to Detail, etc.
While the list totals 16 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Returns Clerk I, he or she needs to be proficient in Standard Operating Procedures (SOP), be proficient in Self-Motivation, and be proficient in Attention to Detail.
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